Diagnose and fix issues to related to remote learning technologies. Unless otherwise noted, all documents require a RSU50 user account to access.

CAMERA, MICROPHONE OR SPEAKERS (Mac only, no sign in required)

VIDEO OR CAMERA FREEZES DURING MEET OR ZOOM SESSION (Mac and Windows, no sign in required)

SYMPTOMS - PERFORMANCE ISSUES, GENERAL SLOWNESS.

If your laptop is performing poorly. ex. maybe the mouse pointer movement isn't smooth. Chrome is running slow, there is a lag when typing a doc, etc... This indicated that Chrome is likely in a bad state and your laptop will require a reboot.
ACTION: Quit Chrome completely and restart the laptop.

SYMPTOMS - EXCESSIVE FAN NOISE

There are a couple reasons for this, it could be Chrome has got into a bad state or the laptop is in need of a restart.
ACTION: Quit Chrome completely and restart the laptop. IF the that does not solve the problem, you'll need to perform a SMC Reset these are the steps

SYMPTOMS - RANDOM SHUTDOWNS OR BATTERY PERCENTAGE/CHARGING ISSUES

The laptop likely needs to be reset. The SMC reset only effects the logic board, you will not erase your hard drive.
ACTION: Perform a SMC Reset these are the steps