EDIT MAIN
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Troubleshooting

Diagnose and fix issues to related to remote learning technologies. Unless otherwise noted, all documents require a RSU50 user account to access.

General issues

CAMERA, MICROPHONE OR SPEAKERS (Mac only, no sign in required)

Macbook air issues

Symptoms - Performance issues, general slowness.

If your laptop is performing poorly. ex. maybe the mouse pointer movement isn't smooth. Chrome is running slow, there is a lag when typing a doc, etc... This indicated that Chrome is likely in a bad state and your laptop will require a reboot.
ACTION: Quit Chrome completely and restart the laptop.

Symptoms - Excessive fan noise

There are a couple reasons for this, it could be Chrome has got into a bad state or the laptop is in need of a restart.
ACTION: Quit Chrome completely and restart the laptop. IF the that does not solve the problem, you'll need to perform a SMC Reset these are the steps

SYMPTOMS - RaNDOM shutdowns or BATTERY PERCENTAGE/CHARGING ISSUES

The laptop likely needs to be reset. The SMC reset only effects the logic board, you will not erase your hard drive.
ACTION: Perform a SMC Reset these are the steps